Support
Help when something gets in the way, of care.
Get support for Citt.ai accounts, therapist workflows, client invites, recording, billing, privacy requests, and the audio capture extension.
Account and product help
For login issues, client invites, billing questions, settings, and day-to-day workflow support.
Email supportRecording and audio capture
For browser audio capture, transcription setup, extension permissions, and telehealth recording questions.
Get recording helpPrivacy, safety, and data requests
For privacy rights, data deletion, safety architecture, or documentation requests.
Visit Trust & SafetyRecording support
Audio capture extension checks
Most recording issues come from browser permissions, the wrong tab being active, or starting from outside the session workspace. These checks cover the common cases before you contact us.
- Use a Chromium-based browser and keep the browser tab with the telehealth session active.
- Confirm browser permissions allow tab audio capture before starting the recording.
- Start recording from the relevant Citt.ai session page so the transcript lands in the right workflow.
- If audio does not connect, sign out and back in, then reload the meeting tab and the Citt.ai session page.